Precise BioFlight, a solution for matching passengers through the aviation processes. Here used for boarding an aircraft. The 17 passengers on the clip boards in 6 seconds in average, back-to-back, taking into account card users and a few that has to try twice. The time between the finger is placed on the scanner, and the [...]

Consumers accustomed to using self-service kiosks to withdraw cash, pay for groceries, and check in for flights are finding do-it-yourself computer stations in new and sometimes unexpected places. Some doctors’ offices are using the stations to check in patients. Hotel customers can check in or even buy accessories such as bathing suits. Movie tickets, cruise-line [...]

Lufthansa is one of the airlines which launched a self-boarding process in early 2008, one of the pioneers with SAS. Let us take a look how it works : When you are travelling with etix® – Lufthansa’s electronic ticket– and have received a boarding pass with a printed barcode, you have the option of boarding your [...]

Consumers want to manage travel itinerary changes and preferences via self-service channels, according to OnWindows, an online news source from Microsoft. A survey by BuzzBack Market Research for NCR Corp. shows consumers who now check-in for flights online by mobile phone and at kiosks also want to be able to use self-service technology to manage [...]

Read also “Five second check-in at Qantas” … Incoming search terms for the article:facial biometrics july 23 2010

Qantas today announced it had worked closely with Marc Newson in the design of its new Next Generation Check-in experience, which will launch in Perth next week. Qantas Executive Manager Customer Experience, Ms Alison Webster, said the Next Generation Check-in elements had been developed with Qantas Creative Director Marc Newson, who provided creative direction on [...]

BA customers flying from Heathrow to Edinburgh will be able to get their boarding pass sent directly to their iPhone from next week, as part of the carrier’s revamped mobile apps offering. British Airways is relaunching its iPhone app on Monday July 19, at the same time as launching Blackberry and Google Android apps for [...]

Aero airline Wednesday in Lagos introduced a new product called “Aero webmobile”, which will enable customers to book and pay for their flight tickets using their mobile phones. The introduction of the webmobile is in addition to other booking and payment options provided by Aero for the customers’ convenience. From next week,  customers with WAP [...]

Airline agents are increasingly going mobile at airports, with tools in hand to help passengers — and eventually help sell them something. The largest U.S. carriers, American Airlines and Delta Air Lines, plan to expand their mobile workforce equipped with handheld devices that agents use to check flights and issue bag tags and boarding passes. [...]

WestJet announced that it is expanding its self-service options to include self-serve baggage tagging, the latest in the airline’s suite of self-service products, to other airports across Canada. The move follows overwhelmingly positive feedback from guests in Vancouver, Montréal andEdmonton, where the feature was launched earlier this year. Self-serve baggage tagging allows WestJet guests to use mobile, [...]

Continental, active members of the IATA Fast Travel working group were proud to announce that they are the first airline to implement self boarding in the United States at both a domestic and international level. As a result Continental passengers at Houston Airport have just seen their journey significantly simplified. Since June 2010 Continental are [...]

SAS continues to innovate with a series of changes and trials to their product offering both in the air and on the ground.  The Scandinavian carrier’s product innovations on the ground aim to speed up and ease customer access, while in the air a new curved approach will mean a reduction in noise pollution, and [...]