A new flight search site, hipmunk, positioned as “Better Flight Search” has been launched by Steve Huffman and Adam Goldstein. “Most flight search sites haven’t changed in years. They have an intimidating search page and endless pages of flight results. Finding the right flight often takes all afternoon—or all week,” the company says on its [...]

British Airways (BA) says its innovative products and services have kept the airline in a leading position around the world over the years. Paul Dhami, British Airways Ghana Manager, says BA is “pleased to be at the forefront of airline innovation”. He cites the airline’s website, ba.com as one of the most important developments of [...]

Qantas today announced it had worked closely with Marc Newson in the design of its new Next Generation Check-in experience, which will launch in Perth next week. Qantas Executive Manager Customer Experience, Ms Alison Webster, said the Next Generation Check-in elements had been developed with Qantas Creative Director Marc Newson, who provided creative direction on [...]

Jeffrey Phillips on Blogging Innovation found seven reasons why your firm can’t or won’t innovate: The Tyranny of Today. Yes, I know that most fifth graders may not fully understand the word tyranny, but they understand the pressures of delivering “today”. Most businesses are so focused on delivering this week, or this month, or this [...]

Economic recovery has been slow to reach many parts of the global hospitality sector, and one of the most sluggish areas to improve has been the meetings and association business. Even as business activity resumes, the recession and other events, including the Icelandic volcano eruption, have caused firms to review their corporate meeting travel patterns. [...]

Would you be interested in using your phone as a hotel room key? If trials at two Holiday Inn locations in Chicago and Houston go well, it could become a standard option before too long. USA Today reports that the InterContinental Hotels Group will be testing a system called OpenWays, which sends a unique and [...]

This video is one year old, but still interesting if you are interested in innovation in the air transport industry … Incoming search terms for the article:air transport innovationDriving innovation in the air transport industrylatest innovation in air transportair transport industry innovationinnovation in air transportinnovation in air transport servicelatest innovation in air transportationR&D kids transport

Paul Sloan describes on Blogging Innovation an interesting approach : This problem analysis method examines an issue from twelve different viewpoints. It is based on the words of the poem by Rudyard Kipling: I keep six honest serving men, they taught me all I knew. Their names are What and Why and When and How and Where [...]

Read this very interesting guest post written by Toms Purgailis on SimplyFlying.com : A big part of travelers bring their laptops and smart-phones with them on-board for ground activities but use airline’s provided in-flight entertainment system (IFE) to kill the time during flight. No-brainer that such a system is not the most effective as hundreds [...]

Information technology has multiple roles in helping airlines. IT is leading to greater operational efficiencies in, for example, the case of self-service check-in which effectively outsources this function to customers themselves thereby reducing staffing costs (check-in is seen by many to be a superfluous process which will disappear altogether shortly). Margins can be increased by [...]