American Airlines is using high-tech tracking devices to figure out how it can move passengers and their bags through the airport faster and with fewer hassles. When Takeshi Misutake lands at Dallas/Fort Worth International Airportat 9 a.m., a white tag attached to his backpack tracks some of his moves. He volunteered to be part of the [...]

Qantas today announced it had worked closely with Marc Newson in the design of its new Next Generation Check-in experience, which will launch in Perth next week. Qantas Executive Manager Customer Experience, Ms Alison Webster, said the Next Generation Check-in elements had been developed with Qantas Creative Director Marc Newson, who provided creative direction on [...]

WestJet announced that it is expanding its self-service options to include self-serve baggage tagging, the latest in the airline’s suite of self-service products, to other airports across Canada. The move follows overwhelmingly positive feedback from guests in Vancouver, Montréal andEdmonton, where the feature was launched earlier this year. Self-serve baggage tagging allows WestJet guests to use mobile, [...]

Only days after federal officials announced that the nation’s airlines had collected 33% more revenue this year from checked luggage fees, UPS offered its alternative to the hassle and expense of lugging a suitcase through an airport. The world’s largest package delivery service announced last week that it was selling specially designed boxes that resemble [...]

Alaska Airlines and Horizon Air customers checking bags can expect to retrieve their luggage five minutes sooner through an enhanced baggage service guarantee beginning today. Introduced in July 2009as a 25-minute guarantee, the airlines’ new offer gives customers their choice of 2,000 Alaska Airlines Mileage Plan miles or$20 off a future flight if their luggage is not [...]

Ryanair has shared that passengers can now choose a larger (20kg) checked-in bag allowance for £25 as an alternative to Ryanair’s standard (15kg) checked-in bag allowance which costs £15. Passengers who require a second checked-in bag can purchase an additional 15kg allowance for £35 (via Manage my Booking). In all, travellers can now check-in bags [...]

SAS continues to innovate with a series of changes and trials to their product offering both in the air and on the ground.  The Scandinavian carrier’s product innovations on the ground aim to speed up and ease customer access, while in the air a new curved approach will mean a reduction in noise pollution, and [...]

Most airlines and airports are now considering redesigning the passenger process so as to transfer to  passengers as many operations as possible. Bag tagging, key element to an efficient ground process, is one of them. Bag tagging has become a critical step in the process as it could lead to bottlenecks and therefore lines at [...]

The International Air Transport Association (IATA) announced Automated Carrier Baggage Rules (ACBR), the latest project in IATA’s Simplifying the Business program. ACBR will provide a central database for interline baggage rules, enabling airlines, travel agents, and passengers to know what baggage rules will apply for any given itinerary. “Baggage rules are becoming increasingly complex and [...]

While some low-cost airlines don’t shy away from turning their aircraft into flying billboards, Southwest Airlines is using its most visible assets – airplanes and ground support equipment – in an innovative way to advertize its ‘Bags Fly Free’ policy. The airline has put a “Free Bags Fly Here” slogan on more than 50 aircraft with an [...]

Businesstraveller.com reports that Low-cost carrier Ryanair  could aim to test a new service allowing passengers to fly with unlimited baggage, as long as they can bring it to the aircraft departure gate. The prospect of Ryanair passengers taking their own baggage to the aircraft was first reported in May last year but the carrier now appears to seriously [...]

The airline alliance, in cooperation with SITA, implemented Fast Travel’s bag recovery project at Copenhagen earlier this year, allowing passengers to register lost bags quickly and easily. Bag recovery allows passengers to report a missing bag at a kiosk instead of waiting in line at a baggage service counter, so they can quickly generate a [...]