Michael Hiltzik’s tells us in his column in the Los Angeles Times what he is thinking about airline fees. I would guess that most airline customers would agree … American’s bright new idea is to charge coach passengers extra for a seat in the first few rows of the cabin, the idea being that these are [...]

FlightNetwork.com’s first poll focussing on ‘travel pet peeves ‘ reveals that out of the 768 Canadians polled, 77.6% indentified added fees (eg. paying for additional luggage) as one of their top three air travel pet peeves. Rounding out the top three were cramped seats (63.5%) and flight delays (40.0%). Surprisingly, rude passengers scored relatively low [...]

American Airlines this week rolled out an Express Seats option, which costs an extra $19 for short hops and $39 for long hauls for passengers who want to sit in the first few rows of coach and be among those first on and off the plane. Early boarding also gives fliers first crack at the overhead [...]

KLM.com has become the first website to utilise iSeatz’s In-Path Plus technology platform. According to an official release, In-Path Plus enables iSeatz to directly manage the user experience for its clients by adding new products and technological upgrades to the site, while featuring the single checkout process and functionality that iSeatz’s original In-Path solution also [...]

US-based The Consumer Travel Alliance (CTA) has found that hidden fees charged by airlines on popular routes can increase the base cost of an airline ticket by an average of 54 percent for a typical traveller with two checked bags and extra legroom, or by an average of 26 percent for a comparable one-bag traveller. [...]

Selling ancillary services is now imperative as travel companies seek to enable travellers to “pick and mix” the services which deliver the most value to them. Unbundling travel is recognition of the fact that no two travellers are the same, and even the same traveller may have different needs at different times. The challenge for [...]

Only days after federal officials announced that the nation’s airlines had collected 33% more revenue this year from checked luggage fees, UPS offered its alternative to the hassle and expense of lugging a suitcase through an airport. The world’s largest package delivery service announced last week that it was selling specially designed boxes that resemble [...]

2010 Passenger Survey Results An analysis of IFE, Content and Ancillary Revenue trends among passengers …View more presentations from Adam Williams. Incoming search terms for the article:westjet passenger survey resultstrends in passenger self service for airlines in 2010the purpose of qantas passenger surveysTHE 2010 PASSENGER SELF-SERVICE SURVEYRESULTS OF AIRPORT CUSTOMER SURVEY 2010passenger surveysPassenger survey results [...]

CitationAir by Cessna, a leader in private jet transportation solutions, today announced an exclusive relationship with British Airways, the United Kingdom’s largest carrier, to offer premium travel benefits to passengers on both sides of the Atlantic. The newly launched PrivateConnect(TM) service will provide British Airways customers access to CitationAir’s entire fleet of Cessna Citation aircraft, [...]

Spirit Airlines, the leisure airline that pioneered new add-on fees, will begin charging as much as $45 each way to put a carry-on bag into the overhead bin. Spirit could be the first airline anywhere to charge for carry-ons. Other discount carriers that were early proponents of fees for services that used to be free [...]

Shashank Nigan thinks that the iPad will revolutionize the way airlines are doing business, probably he is right … It matters because no longer are mobile devices limited to small screens only centimeters wide, with the iPad. Combine that with the advent of in-flight wifi and we’re talking business. I’m not talking about every passenger [...]

Ryanair has suspended the onboard system that allows passengers to make mobile phone calls after the company that provided the service cancelled the contract. The system was launched with great fanfare by Ryanair last year, but the budget carrier has been unable to agree an expansion plan with OnAir, the provider. The termination of the [...]