The rise of smartphones with browsers which can both display desktop sites and make it easy for users to interact with them has been a significant development. The travel industry expects mobile usage to continue to increase as the browsers get better. As more and more leisure travellers download travel-related applications on to their smartphones, [...]

Consumers accustomed to using self-service kiosks to withdraw cash, pay for groceries, and check in for flights are finding do-it-yourself computer stations in new and sometimes unexpected places. Some doctors’ offices are using the stations to check in patients. Hotel customers can check in or even buy accessories such as bathing suits. Movie tickets, cruise-line [...]

Consumers want to manage travel itinerary changes and preferences via self-service channels, according to OnWindows, an online news source from Microsoft. A survey by BuzzBack Market Research for NCR Corp. shows consumers who now check-in for flights online by mobile phone and at kiosks also want to be able to use self-service technology to manage [...]

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Qantas today announced it had worked closely with Marc Newson in the design of its new Next Generation Check-in experience, which will launch in Perth next week. Qantas Executive Manager Customer Experience, Ms Alison Webster, said the Next Generation Check-in elements had been developed with Qantas Creative Director Marc Newson, who provided creative direction on [...]

Airline agents are increasingly going mobile at airports, with tools in hand to help passengers — and eventually help sell them something. The largest U.S. carriers, American Airlines and Delta Air Lines, plan to expand their mobile workforce equipped with handheld devices that agents use to check flights and issue bag tags and boarding passes. [...]

Travelers’ demand for self-service convenience is expanding beyond airline check-in. A survey by NCR Corporation finds that a growing number of consumers who now check in for flights online, at a kiosk or on their mobile device are looking for travel providers to help them address unanticipated changes to their itineraries, extending greater personal control and [...]

SAS continues to innovate with a series of changes and trials to their product offering both in the air and on the ground.  The Scandinavian carrier’s product innovations on the ground aim to speed up and ease customer access, while in the air a new curved approach will mean a reduction in noise pollution, and [...]

Zoombu is a door-to-door journey planner for Europe. Our search engine finds the best route for your journey by searching thousands of combinations of travel components ( including flights, trains, coaches, driving, parking, and more). We reveal the fastest, cheapest or most carbon friendly end-to-end route. We also let you browse all routes, filter results [...]

Air New Zealand has today unveiled a new kiosk check-in experience for passengers flying to Australia, aimed to halve the time it takes to check-in. In a first for passengers departing from New Zealand, people travelling to Australia from Auckland International Airport are now able to check themselves in, with more than 1500 passengers flying [...]

Virgin Blue has launched a revolutionary, innovative new process to check in and board on domestic flights via a traveller’s mobile called “Check-Mate”. Gone are the days of booking the flight in advance at a desktop computer, getting to the airport, lining up to check-in and getting a printed boarding pass, with the new Check-Mate [...]

GetThere has introduced the new GetThere Mobile powered by TripCase functionality for business travellers. It  is a free service that allows travellers to access a variety of travel-related information while on the go. GetThere Mobile powered by TripCase is a downloadable and web-enabled post-booking mobile travel application. Travellers have access to trip itineraries, online check-in, [...]