Booking a flight? Go on Facebook. Running late to the hotel? Send a tweet. Hotels, airlines and other segments of the multibillion-dollar travel industry are aggressively tapping into social media, ramping up their use of online sites such as Facebook and Twitter to build loyalty to their brands. Airlines are maintaining a presence onYouTube and offering deals through [...]

Airlinetrends.com is an independent industry and consumer trends research agency. Airlinetrends.com is continuously monitoring the global aviation industry for commercial innovations in response to changing consumer behavior. Their corporate clients and newsletter subscribers are marketers, product developers, managers, researchers, suppliers, and anyone else who wants to stay on top of the latest developments in the [...]

Delta has launched its first Apple iPhone, iPad, and iPod touch travel application, or “app,” with on-the-go features and tools that customers can use to check in and view their flight status; review their SkyMiles account balances; access boarding passes; view upcoming flight schedules; get airport information and weather reports; and even store a parking [...]

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Lufthansa is one of the airlines which launched a self-boarding process in early 2008, one of the pioneers with SAS. Let us take a look how it works : When you are travelling with etix® – Lufthansa’s electronic ticket– and have received a boarding pass with a printed barcode, you have the option of boarding your [...]

This will be the fifth in the series of highly successful international events, attracting up to 400 airports, airlines, security and immigration agencies, handlers, hotels, cruise operators, solution providers, planners and suppliers from around the world to discuss the most efficient, cost effective and customer friendly means of processing passengers through airports, hotels and cruise [...]

Ric Merrifield writes on Blogging Innovation why credit cards won’t exist in 10 years : Our mobile devices will be the “credit card” of the future. You would “beam” some information to the merchant about yourself (it could even be your Paypal account – which, at a restaurant you could include in your OpenTable reservation [...]

Last September, we wrote about Planeshop, an innovative new airport retail concept developed by the pop-up retail pioneers who launched Vacant. Planeshop’s principle is simple: it lets different brands take turns running its permanent store. Now, 11 months later, Planeshop is opening in a former departure lounge at Glasgow Airport. The first brand on rotation at Planeshop is [...]

Over the weekend it was reported that Apple hired Benjamin Vigier, an expert in near field communication (NFC), a short range wireless protocol most synonymous with contactless payments. This key Apple hire is perhaps the strongest public signal yet of Apple’s intent to use NFC to build on its micropayments franchise and disrupt traditional point of sale [...]

A new flight search site, hipmunk, positioned as “Better Flight Search” has been launched by Steve Huffman and Adam Goldstein. “Most flight search sites haven’t changed in years. They have an intimidating search page and endless pages of flight results. Finding the right flight often takes all afternoon—or all week,” the company says on its [...]

FlightNetwork.com’s first poll focussing on ‘travel pet peeves ‘ reveals that out of the 768 Canadians polled, 77.6% indentified added fees (eg. paying for additional luggage) as one of their top three air travel pet peeves. Rounding out the top three were cramped seats (63.5%) and flight delays (40.0%). Surprisingly, rude passengers scored relatively low [...]

It’s the end of R&D as we’ve known it. How are you managing the new R&D?  Kalypso tries to give an answer ….